Frequently Asked Questions

“Press Quality” PDF files are preferred. Please supply all Word/Excel/Powerpoint and Publisher documents as PDFs to avoid font issues. Please refer to our Artwork Guidelines in the Downloads tab or click here for more information.

You can Email your printing requirements to info@acsswwan.com.au – Links to larger files may be sent via the free versions of applications such as “WeTransfer”. ACS Swan Express Print have certain artwork requirements to be followed. Please refer to our Artwork Guidelines in the Downloads tab.

Yes, we can print on synthetic materials such as vinyl or polypropylene adhesive which are waterproof. We can also supply labels on a paper freezer grade adhesive which is suitable for the fridge or freezer.

Yes, we can arrange delivery across Australia and will aim to find the best possible courier rate/cost option to assist our clients.

If you lose your files please send us an email. If you are an existing client of ours, we may have a product catalogue showing previously printed items that can be emailed to you upon request. We keep all our client’s files on our system indefinitely unless we have been asked to delete the files.

When payment is required we will create an invoice and email it to you. The invoice will have our payment details for direct deposit. We can also accept payment by credit card via phone or in person. We are unable to accept payments by American Express.

We don’t do Graphic work from scratch but we can assist with setting up your photos, text, logo etc that you supply into the size or format you require.

We require quantities, sizes, type of stock, colours, an example of your artwork is always helpful too.

We have many sizes on which we would base your quote/order unless you require a specific size, we can then advise the related cost.

It depends on the job but we have different machinery to suit small or large orders. Get in touch with our team at info@acsswwan.com.au or 08 9248 3477 and we can assist you with your request.

No, we do not. Each customer’s requirements can be very different so we don’t keep standardised templates.

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